Update on SpinVox

August 19th, 2009 14:23 UTC by John ·

SpinVox is now a free service in the UK:

The SpinVox website was updated earlier today to confirm that SpinVox Voicemail to E-mail is free for all new and existing UK users until the end of 2009, with the exception of customers using PAYG mobiles who are unable to divert calls.

It’s worth noting that this promotion is for Voicemail to E-Mail transcription and not for the traditional Voicemail to SMS service that SpinVox usually offers. According to SpinVox; “if you are an existing paying voicemail to SMS customer – we will continue to deliver the service but will not charge you“, however, “If you are a new customer – we are making voicemail to email free of charge. Voicemail to SMS is not available in this promotion either as a charged or a free service“.

This is an interesting move for SpinVox at a time when rumours are flooding in regarding their financial issues and the legitimacy of their technical platform. If, as has been alleged, they lack the technical ability to automatically transcribe messages then this opens them up to huge costs as UK users flood to take up their offer of free service, that is unless they’ve been put off by all the negative press SpinVox have been receiving recently.

SpinVox have certainly pulled their act together in recent weeks and seem to be following a strict company message with lots of mentions of human QC agents including a line telling potential users that they “may wish to record a personal greeting and remind your callers that their voicemail to you may be aided in the conversion process by those QC agents”.

Will this repair the damage to SpinVox’s brand? We shall see.